At Relish we offer an extensive range of website and graphic design solutions. From conception to completion we take your values and apply them to all your communications, achieving a strong and consistent message. Services we offer are:
Copyright is retained by RCL on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and until all costs have been settled.
At the time of proposal, RCL will provide the customer with a written estimate or quotation prior to any work commencing. All discussion relating to charging should be addressed prior to work commencing. No work will commence until both parties have agreed to the charging structure.
Charges for design services to be provided by RCL will be set out in the written estimate or quotation that is provided to the customer either by email or post.
If the client has requested RCL to handle the printing of their work the payment for printing will be due by the 20th of the month following the completion and acceptance of the printing.
A 1.25% interest charge will be added to the invoice every month the balance is not settled or any part thereof.
For non account customers, payment in full is requested 7 days after producing or supplying final artwork, on larger projects a 50% deposit is required (this will be outlined in the quotation if applicable). For account customers, payment is due by the date specified on the invoice for services unless by prior arrangement. Payments may be made by cash, cheque, or by electronic transfer. Returned cheques will incur an additional fee of $50.00 per returned cheque. RCL reserves the right to consider an account to be in default in the event of a returned cheque.
Should the customer default on a payment, RCL reserves the right to seek debt collection services which will be charged (additionally) to the defaulting client as per the Debt Collection agency’s terms and conditions.
By supplying text, images and other data to RCL for inclusion in the customer's website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by RCL on behalf of the customer, will remain the property of RCL and/or it's suppliers. The customer may request in writing from RCL the necessary permission to use materials (for which RCL holds the copyright) in forms other than for which it was originally supplied, and RCL may, at their discretion, grant this.
By supplying images, text, or any other data to RCL, the customer grants RCL permission to use this material freely in the pursuit of the design. The customer agrees to fully indemnify and hold RCL free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate/additional charge. The customer also agrees that RCL holds no responsibility for any amendments made by any third party, before or after a design is published.
A project is complete upon receipt of the customer approval, whether it be by email or a written, faxed/posted message. Other services such as printing, photography, copywriting, website uploading, domain registration, hosting, etc contracted on the client’s behalf constitute a separate project and can be treated as a separate charge.
RCL may use/place designs – print, packaging, websites and other designs - along with a link to the client's site on RCL's own website for demonstration purposes, and for RCL’s own publicity upon customer approval.
RCL will not include in its designs any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. RCL also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that RCL does include in all good faith, and subsequently discovers that it contravenes these Terms and Conditions, the customer is obliged to allow RCL to remove the contravention without hindrance, or penalty. RCL is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or e-mail. The client will then be invoiced for all work completed. The balance of monies due must be paid within 30 days for account customers only. The balance is due immediately for none account clients.
The following statements apply to all artwork supplied for printing. Once the artwork has been signed off by the client, RCL has no responsibility for production of the artwork, unless requested by the client and agreed to by RCL.
The placement of an order for design and/or any other services offered by RCL validated by the customer's signature or email constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the Client and RCL.
For a printable version of the Terms and conditions, please download the following file.
Relish Terms and Conditions.pdf (40Kb)
